Patient Monitoring – LVN/LPN

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage patient interactions in a high-volume clinical call center setting, handling both inbound and outbound calls during each shift.

• Conduct outbound calls to follow up on patients and address their health concerns, with an expected call volume of 70 to 90 calls daily.

• Efficiently manage inbound calls with professionalism, triaging and routing based on clinical urgency in a fast-paced queue environment.

• Direct non-clinical inbound calls to the appropriate departments, ensuring minimal hold times and a positive experience for callers.

• Monitor and promptly respond to Remote Patient Monitoring (RPM) alerts, escalating issues when clinically necessary while balancing call center workflows.

• Collaborate with healthcare providers to ensure timely and effective patient care through telephone communication.

• Conduct monthly wellness assessments and perform thorough chart reviews.

• Accurately record all patient interactions in our clinical platform in real time.

• Regularly achieve or surpass individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocols.

• Adapt to various workflows as required, including RPM adherence calls, onboarding calls, and detailed chart reviews, particularly at the end of each month to meet departmental objectives.

• Ensure compliance with company policies and relevant regulations.

• Carry out additional duties as assigned.

⛳️ Requirements

• A valid compact LVN/LPN license is mandatory.

• Proficiency with computers, EMRs, and telehealth tools is required.

• Strong communication and organizational abilities are essential.

• Proven fluency in AI tools – actively utilizes tools like Claude, ChatGPT, or workflow automation in daily tasks.

• Capability to thrive in a fast-paced, high-volume call center environment with continuous patient interactions.

• Comfort with performance metrics and accountability to daily, weekly, and monthly targets is necessary.

• Ability to multitask across multiple technology platforms concurrently.

🏝️ Benefits

• 11 Paid Company Holidays each year.

• Paid Time Off (PTO) available.

• Options for Medical, Dental, Vision, and supplemental insurance.

• 401(k) Plan with a 3.5% Company Match.

• Equipment provided by the company.