Patient Monitoring – LVN/LPN

This is a fully remote position, open to applicants in United States.

📋 Description

• Function within a high-volume clinical call center, overseeing a mix of inbound and outbound patient telephone interactions during each shift.

• Make outbound calls to check on patients and address their health concerns, with an expected call volume of 70 to 90 calls daily.

• Efficiently manage inbound calls with professionalism, triaging and routing them based on clinical urgency in a dynamic, queue-based setting.

• Direct non-clinical inbound calls to the appropriate departments within the organization, ensuring minimal wait times and a positive experience for callers.

• Monitor and respond to Remote Patient Monitoring (RPM) alerts in real-time, escalating concerns as necessary while handling concurrent call center tasks.

• Work collaboratively with providers to ensure timely and effective patient care through telephonic communication.

• Conduct monthly wellness assessments and complete thorough chart reviews.

• Accurately document all patient interactions in our clinical platform in real-time.

• Consistently meet or surpass individual and team performance metrics related to care quality, patient engagement, call handling times, response times, and adherence to protocol standards.

• Adapt to various workflows as required, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly towards the end of each month to support departmental objectives.

• Ensure compliance with company policies and relevant regulations.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• An active compact LVN/LPN license is required.

• Proficient with computers, EMRs, and telehealth technologies.

• Strong communication and organizational abilities.

• Demonstrated proficiency with AI tools – actively employs tools like Claude, ChatGPT, or workflow automation in daily tasks.

• Capability to thrive in a fast-paced, high-volume call center setting with continuous patient interactions.

• Comfort with performance metrics and accountability for daily, weekly, and monthly objectives.

• Ability to multitask across various technology platforms simultaneously.

• Willingness to work an overnight schedule.

🏝️ Benefits

• Competitive base pay ranging from $24 to $26 per hour.

• Shift Differentials: Evening Differential: +$1.50/hour for hours worked after 7:00 PM.

• Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM.

• Weekend Differential: +$1.50/hour for all hours worked on Saturday and Sunday.

• Sign-On Bonus: $1,500 paid after 120 days of continuous employment.

• Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance objectives.

• 11 Paid Company Holidays each year.

• Paid Time Off (PTO).

• Medical, Dental, Vision, and additional insurance options.

• 401(k) Plan with a 3.5% Company Match.

• Company-provided equipment.