Patient Liaison

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with potential patients who express interest in SignatureMD physicians and programs.

• Effectively communicate the advantages of personalized healthcare and concierge medicine services.

• Foster relationships with prospective patients and assist them throughout the membership enrollment process.

• Conduct timely follow-up communications to resolve inquiries and promote enrollment.

• Precisely document all interactions, activities, and outcomes in our CRM system.

• Monitor and achieve performance metrics, including outreach activities and conversion targets.

• Participate in patient informational sessions and occasional evening events as necessary.

• Attend training sessions and collaborate with team members to ensure a seamless patient experience.

• Uphold strict confidentiality of patient information and comply with all privacy regulations.

⛳️ Requirements

• Prior experience in sales, healthcare services, customer success, patient relations, or high-touch hospitality environments.

• Strong communication, relationship-building, and consultative sales capabilities.

• Ability to operate independently in a remote environment while sustaining high productivity and accountability.

• Excellent organizational skills and meticulous attention to detail.

• Experience with CRM platforms such as Zoho, Salesforce, or similar systems is preferred.

• Proficiency in Microsoft Office applications, including Word and Excel.

• Understanding of healthcare services; familiarity with concierge or personalized medicine is highly desirable.

• Bachelor's degree or equivalent professional experience is preferred.

🏝️ Benefits

• Comprehensive healthcare coverage.

• Flexible work environment.

• Opportunities for professional development and training.

• Collaborative and supportive team culture.