Patient Intake Services Specialist

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Oversee the registration and scheduling of patients within a call center setting while delivering outstanding customer service.

• Efficiently and accurately schedule both new and returning patients using the current practice management software.

• Handle a high volume of incoming calls promptly, courteously, and professionally.

• Relay all essential patient information related to their call, including appointment details, directions, check-in times, referral details, and copayment amounts.

• Confirm and document insurance details in accordance with established business practices.

• Keep and update assigned appointment reports, new patient reports, or any other designated scheduling modules.

• Maintain a comprehensive understanding of health care plan requirements and health plan networks.

• Perform any additional duties as assigned.

⛳️ Requirements

• High School diploma/GED or equivalent qualification.

• Experience in customer service.

• Preferred background in a healthcare setting related to pre-registration or appointment scheduling.

• Previous experience in a call-center environment is preferred.

🏝️ Benefits

• Medical (including Maternity Bundle).

• Dental and Vision plans.

• Tuition Reimbursement.

• 401(k) with Profit Sharing.

• Employee Assistance Program.

• Lifetime Fitness Subsidy.

• Discounts on Car Rentals.

• Savings programs for Home, Auto, and Pet insurance.

• Sign-on bonus.