Patient Intake Coordinator, Care Concierge

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for patients and families of Josi Health through phone, email, and live chat.

• Organize and schedule diagnostic evaluations.

• Gather and confirm intake information, insurance details, and necessary documentation.

• Follow up with patients concerning any missing forms or appointment prerequisites.

• Address patient inquiries and concerns with professionalism and empathy.

• Keep precise records and documentation within internal systems.

• Collaborate with operations and clinical teams to tackle scheduling or workflow challenges.

• Research and offer resources for post-diagnosis support when necessary.

• Assist in identifying recurring operational challenges and propose workflow enhancements.

⛳️ Requirements

• Exceptional written and verbal communication skills in English.

• Strong organizational abilities and meticulous attention to detail.

• Capability to remain composed and professional in high-pressure or emotionally charged circumstances.

• Comfortable juggling multiple conversations and tasks at once.

• Dependable remote work setup with high-speed internet access.

• Backup power and internet solutions must be available during outages.

• Availability to work primarily during US business hours.

• Ability to work independently within a structured remote workflow.

• Previous experience in healthcare support, patient coordination, or customer service is preferred.

• Experience in remote work within fast-paced environments is preferred.

• Familiarity with tools like Slack, Google Workspace, Zendesk, Intercom, or EHR systems is preferred.

• A basic understanding of healthcare or insurance terminology is preferred.

🏝️ Benefits

• Fully remote work environment.

• Competitive monthly compensation.

• A supportive and collaborative startup team.

• Opportunity to contribute to shaping and enhancing patient experience operations.

• Meaningful work that aids families during critical healthcare decisions.

• High-autonomy environment emphasizing results, communication, and accountability, with no micromanagement.