Patient Intake and Scheduling Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming calls from prospective patients and provide professional assistance with inquiries about services and appointments.

• Make outbound calls to potential patient leads and follow up on online bookings to gather any missing or necessary information.

• Collect comprehensive and accurate demographic and insurance details from patients.

• Acquire insurance cards from patients and confirm their acceptance prior to scheduling appointments.

• Work closely with the insurance verification team to ensure appropriate patient bookings based on their coverage and plan acceptance.

• Partner with Physical Therapists (PTs) to follow up on patients who need scheduling or rescheduling.

• Arrange patient evaluations and follow-up appointments up to 4–6 weeks ahead.

• Create and maintain patient records with a strong emphasis on accuracy and detail.

• Ensure that all patient information is accurately documented to facilitate clinical and billing processes.

• Keep organized records of patient status to avoid missed follow-ups or lost leads.

⛳️ Requirements

• Outstanding customer service and communication skills with patients.

• Strong verbal and written English proficiency for daily interactions with patients and internal teams.

• Demonstrated ability to multitask in a dynamic, patient-facing environment.

• Excellent organizational skills to ensure timely follow-ups and precise scheduling.

• High level of attention to detail and dedication to accuracy in data entry and documentation.

• Experience in healthcare intake, patient scheduling, or medical front-desk operations is preferred.

• Knowledge of insurance verification procedures is preferred.

• Familiarity with EMR or patient management systems is preferred.

• High school diploma or equivalent is required.

🏝️ Benefits

• HMO with one free dependent upon hire.

• Life Insurance coverage.

• Night Differential pay.

• 20 PTO credits each year.

• Cash conversion for Vacation Leave (VL) and Sick Leave (SL).

• Annual performance-based merit increases and employee recognition programs.

• Excellent company culture.

• Opportunities for career growth and learning.

• A laptop will be provided by the company.

• Night shift availability.

• Work-from-home option.