Patient Growth Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct high-volume outbound cold calls to potential patients.

• Engage in clear and empathetic discussions to promote enrollment in our virtual cardiac rehabilitation program.

• Confidently articulate the advantages, expectations, and subsequent steps of the program.

• Assist patients in downloading the mobile app, setting up accounts, and troubleshooting basic technical issues.

• Perform initial reminder outreach to verify upcoming appointments and minimize no-show rates.

• Accurately record call outcomes, patient statuses, and next steps in our internal systems.

• Achieve or surpass daily call volume and enrollment goals.

• Collaborate closely with Enrollment Operations and Clinical teams to ensure a smooth patient experience.

⛳️ Requirements

• Bachelor’s degree (mandatory).

• Demonstrated experience in cold calling, outbound sales, or high-volume call settings.

• Excellent verbal communication skills with the ability to quickly establish trust over the phone.

• Comfortable addressing objections and encouraging patients to take action.

• Capable of thriving in a metrics-driven, fast-paced environment.

• Strong technical skills and the ability to assist patients in navigating mobile applications and resolving basic tech challenges.

• A reliable internet connection and a quiet, professional workspace at home.

🏝️ Benefits

• Comprehensive training and ongoing support.

• Opportunity for career advancement within the organization.

• Flexible working hours to accommodate personal commitments.

• Access to health and wellness programs.

• Competitive compensation package with performance incentives.