Patient Financial Advocate

This is a fully remote position, open to applicants in Alaska, +11 more states.

📋 Description

• Engage with patients through clinic chats, phone calls, text messaging, and email to discuss outstanding balances, promoting and arranging personalized payment plans.

• Inform patients about their financial responsibilities, billing processes, payment options, and available payment plans.

• Collaborate with medical assistants to address patient inquiries and needs related to collections.

• Negotiate payment arrangements while demonstrating empathy and maintaining a professional demeanor.

• Review, maintain, and manage patient alerts and accounts to ensure chart information is current and that charges, payments, adjustments, and balances are accurate.

• Create and examine patient statements and billing correspondence.

• Address billing inquiries and concerns with clarity and compassion.

• De-escalate challenging situations while upholding a professional and respectful tone.

• Identify billing discrepancies and initiate necessary corrections.

• Accurately and promptly post payments and refunds.

• Maintain precise documentation of patient interactions and account activities.

• Ensure adherence to HIPAA regulations, the Privacy Act, and 42 CFR Part 2.

• Achieve productivity, quality, and customer service benchmarks.

• Undertake additional projects and responsibilities as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• An Associate's Degree or 1–3 years of experience in medical billing, patient collections, or the healthcare revenue cycle is preferred.

• Familiarity with medical billing processes, insurance terminology, and patient financial responsibility is essential.

• Excellent communication and customer service skills are necessary.

• Capability to manage sensitive financial discussions with empathy and professionalism, as well as to promptly de-escalate situations.

• Proficiency in electronic health records (EHR) and billing software is required.

• Knowledge of Medicare, Medicaid, and various commercial insurance plans is advantageous.

• Experience with personal computers, including the Microsoft Office Suite, with the ability to multitask across internet browsers and electronic spreadsheets is expected.

• Availability to work Monday–Thursday from 8:30 AM to 6:00 PM PST and Friday from 10:00 AM to 2:00 PM PST.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer matching.

• Paid time off and holidays.

• Opportunities for professional development and training.