Patient Experience Specialist – Part-Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming patient calls in a dynamic call center setting while delivering outstanding patient assistance.

• Conduct outbound calls for appointment reminders, medication adherence follow-ups, strategic initiatives, and no-next-appointment outreach.

• Manage communication with patients through SMS (text), chat, and email.

• Oversee reviews and implement closed-loop service recovery processes.

• Ensure adherence to HIPAA regulations in all interactions.

• Investigate and resolve patient issues to achieve resolution on the first contact.

• Maintain comprehensive records, including patient files, contracts, payer details, and insurance information, utilizing Elation, our EMR system.

• Achieve or surpass all goals, KPIs, and metrics established for the Patient Experience Center of Excellence.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Authorized to work in the United States.

• Minimum of 2 years in a virtual healthcare administrative support position or call center experience.

• Capable of multitasking and thriving in a fast-paced environment.

• Proficient with Microsoft Office and electronic filing systems.

• Experience handling sensitive and confidential information with high discretion.

• Strong problem-solving and decision-making abilities.

🏝️ Benefits

• Comprehensive health insurance options.

• Opportunities for professional development and advancement.

• Flexible work arrangements.

• Supportive team culture.