Patient Experience Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• This role reports directly to the Director of Customer Experience and Hospitality Services.

• As a strategic partner, you will lead the development, coordination, execution, and management of strategic consulting efforts in support of the care site and the OhioHealth Customer Experience Office.

• You will implement organizational strategic initiatives, provide education and training, and drive continuous improvement efforts aimed at enhancing the customer experience.

• The position involves offering strategic consulting services and expertise within inpatient, outpatient, or emergency department settings.

• You will be responsible for the creation and broad deployment of educational and training programs.

• Your role includes creating, executing, and innovating standards and best practices for service and operational excellence.

• You will lead the development and coordination of leadership and workforce symposiums that are pertinent to the organizational experience.

• Additionally, you will develop comprehensive presentations and status reports for senior leadership.

⛳️ Requirements

• A Bachelor's Degree is required.

• A degree in Healthcare Administration, Business Administration, Nursing, or a related field is necessary.

• A Master's Degree is preferred.

• Project Management training is required, with PMP certification preferred.

• Facilitation and training experience is required.

• Training or certification in Lean, Six Sigma, and/or Change Management is preferred (e.g., Green or Black Belt).

• A minimum of 3 years of relevant professional experience in leadership, healthcare administration, operations improvement, organizational development, or a consulting position is required.

• Professional experience in the training and development field is needed.

• This position requires experience and training in large-scale project management (PMP preferred).

• Experience in healthcare and customer service is essential.

• An understanding of best practices in the service, retail, and/or hospitality industries (e.g., Disney, Studer) is required.

• Public speaking skills and the ability to develop contextually rich and visually compelling presentations to communicate complex concepts are necessary.

• Proficiency in Microsoft Word, PowerPoint, Excel, Visio, and Project is required.

• You should possess exceptionally strong analytical skills with a proven ability to derive insightful findings from both quantitative and qualitative data.

🏝️ Benefits

• Health insurance.

• Opportunities for professional development.

• Paid time off.

• Access to best practices and resources for experience improvement.