Patient Experience Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop application features and functionalities within the Epic software ecosystem.

• Enhance standards and patterns throughout the Epic platform.

• Implement improvements and upgrades.

• Consistently elevate the quality and effectiveness of the Epic platform.

• Collaborate closely with Install, Maintenance, QA, and Release teams.

• Gather, analyze, specify, document, and validate both business needs and technical requirements.

• Provide support for various facility types, including Ambulatory, Acute, Critical Access, Long Term Care, Sole Community, Tribal Health, PACE, Home Health, Skilled Nursing, Behavioral, and Physical Therapy.

• Travel may be required to assist with Go-Live installations or training sessions.

⛳️ Requirements

• Bachelor’s Degree or an equivalent relevant combination of education and experience is required.

• A minimum of 10 years of experience as an Application Analyst, with a proven track record of increased responsibilities is required.

• Extensive knowledge of Epic data structures and applications.

• Current certification in assigned Epic application(s) is mandatory.

• Current certifications in MyChart, Hello World, and/or Cheers are required.

• Additional certifications in Prelude, Welcome, and Cadence are highly desirable.

• Experience with Epic Implementations and Community Connect is highly sought after.

• Exceptional written and verbal communication skills.

• Strong time management and organizational abilities.

• Proven commitment to delivering outstanding customer service.

• Experience in healthcare management is preferred.

• Background in organizational management and developing and executing operational projects is preferred.

• Experience leading a direct service organization with complex programs and possessing excellent project management skills is preferred.

• Capacity to work independently and effectively from a home office.

• Access to high-speed internet service.

• A distraction-free work environment.

• Proficiency in reading, speaking, writing, and understanding English.

• Completion of a 50–60-minute competency assessment is required before the team interview.

• COVID-19 vaccination or an approved medical/religious exemption is required as a condition of employment.

🏝️ Benefits

• Competitive compensation package.

• Support for a healthy work-life balance.

• Opportunities for professional growth and advancement.

• Comprehensive benefits package.

• Remote work options available.

• COVID-19 vaccination or an approved medical/religious exemption required as a condition of employment.