Patient Experience Advisor

This is a fully remote position, open to applicants in New York, +4 more states.

📋 Description

• Act as a reliable strategic partner for clients, managing daily relationships and driving measurable enhancements in patient experience.

• Utilize knowledge of the healthcare environment, emerging trends, operational hurdles, and organizational objectives to steer clients toward impactful strategies and solutions.

• Work collaboratively with internal teams and client stakeholders to synchronize goals, pinpoint opportunities, and execute patient experience programs.

• Employ data analytics, industry best practices, peer benchmarking, and proprietary frameworks to provide proactive, insight-driven recommendations.

• Oversee the daily implementation of client improvement strategies and coordinate the support teams from Press Ganey.

• Cultivate an understanding of client stakeholder challenges and align insights and solutions to facilitate strategic decision-making.

• Provide on-demand and proactive support for improvements utilizing analytics and thought leadership.

• Collaborate with consulting, marketing, data science, and knowledge management teams to create and modify toolkits, blogs, case studies, and scalable insights.

• Partner with Application Support Specialists to ensure timely follow-ups consistent with client patient experience strategies.

• Collaborate with product, technology, and delivery teams to identify market trends and guide solution development.

• Organize and present regular client performance reviews in conjunction with the Managing Director.

• Lead and support industry programs, webinars, online communities, and events.

• Work with the Growth team to assess client needs and opportunities, delivering recommendations based on best practices.

⛳️ Requirements

• At least 5 years of experience in healthcare, with a strong emphasis on enhancing patient experience.

• Comprehensive knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS) is essential.

• Outstanding interpersonal, communication, and presentation abilities, complemented by a polished executive presence.

• Strong understanding of improvement methodologies, data analytics, and industry best practices.

• A passion for patient experience, a proactive approach to problem-solving, and a commitment to follow-through.

• Comfortable working in a fast-paced environment while managing multiple priorities.

• Willingness to travel up to 25% for client engagements.

• A Bachelor’s degree is required.

🏝️ Benefits

• Competitive benefits package.

• Discretionary bonus or commission based on achieved results.

• Reasonable accommodations for qualified individuals with disabilities or disabled veterans during the hiring process.