Patient Enrollment Specialist – Clinical Support

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct outbound and inbound calls to patients as part of scheduled outreach initiatives.

• Engage with patients concerning Annual Wellness Visits and care management services.

• Assist in patient enrollment and appointment scheduling processes.

• Schedule, confirm, and coordinate appointments for patients.

• Follow up with patients to finalize enrollment and scheduling activities.

• Provide information about available healthcare services.

• Address routine inquiries and concerns from patients.

• Conduct medication reconciliation and document information reported by patients.

• Obtain and update medical histories, allergies, and preventive care details.

• Collect and document patient-reported vital signs when applicable.

• Identify pertinent patient information for provider assessment.

• Assist with chart preparation and clinical documentation tasks.

• Support care coordination and follow-up activities for patients.

• Escalate clinical issues to the appropriate clinical team as needed.

• Accurately record patient interactions, enrollment activities, scheduling, and clinical details in the EHR.

• Maintain comprehensive, timely, and precise patient records.

• Adhere to established workflows for outreach, enrollment, clinical support, and documentation.

• Ensure HIPAA compliance and safeguard confidential patient information.

• Manage approximately 50–80 patient calls during each shift.

• Strive to meet established goals for call volume, enrollment, quality, and productivity.

⛳️ Requirements

• Certification as a Medical Assistant.

• Prior experience in healthcare, medical office, telehealth, patient care, or care coordination environments.

• Excellent verbal and written communication abilities.

• Professional and confident telephone demeanor.

• Strong organizational and documentation skills.

• Capability to work independently in a remote setting.

• Consistent attendance and ability to maintain assigned full-time hours.

• Comfort with structured workflows and performance expectations.

• Experience in patient enrollment or healthcare outreach is preferred.

• Preference for candidates with high-volume calling or call center experience.

• Preferred experience working with Medicare populations.

• Experience supporting Annual Wellness Visits or preventive care programs is a plus.

• Care management or care coordination experience preferred.

• Familiarity with Epic, NextGen, or similar EHR platforms is advantageous.

• Previous remote healthcare experience preferred.

🏝️ Benefits

• Fully remote work opportunity.

• Full-time shifts scheduled within the 8:00 AM–10:00 PM ET operational window.

• Chance to enhance patient engagement and access to preventive and care management services.

• 1099 independent contractor arrangement.