Patient Enrollment Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Make outbound and inbound calls to inform patients about CCM, RPM, and associated clinical programs.

• Effectively articulate the advantages of the program, along with eligibility criteria, consent requirements, and expectations.

• Enroll patients successfully during real-time interactions while addressing any objections and questions they may have.

• Arrange patient appointments with clinical pharmacists and care teams.

• Facilitate seamless transitions between enrollment and clinical operations.

• Respond swiftly to patient inquiries through phone, voicemail, and email communication.

• Coordinate with provider offices and insurance representatives as necessary to assist with enrollment.

• Meticulously document all patient interactions in compliance with CMS, HIPAA, and internal quality standards.

• Verify that consent, eligibility, and enrollment information is complete and ready for auditing.

• Collaborate cross-functionally with clinical, operations, and quality teams.

• Achieve or surpass enrollment, call volume, and quality performance metrics.

• Engage in training, coaching, and initiatives aimed at continuous improvement.

⛳️ Requirements

• A minimum of 3 years of customer service experience in a healthcare or patient-facing role is required.

• At least 2 years of experience in medical billing, with a solid understanding of healthcare workflows is essential.

• A minimum of 3 years of experience working in a physician office or medical clinic setting is required.

• Over 3 years of medical clinic experience demonstrating strong performance and reliability is essential.

• Previous sales or enrollment experience in healthcare or related sectors is preferred.

• A valid Medical Assistant License is required.

🏝️ Benefits

• Flexibility in scheduling with both part-time and full-time options available.