Patient Engagement Specialist, Part-Time

This is a fully remote position, open to applicants in Florida.

📋 Description

• Initiate outbound calls to qualified members and referred patients.

• Handle incoming calls and address patient inquiries regarding RightMove services.

• Inform patients about available care options and outline the next steps.

• Confirm eligibility and arrange initial evaluations.

• Maintain precise records of all patient interactions within CRM systems.

• Escalate or direct complex issues to the relevant internal teams.

• Recognize opportunities to enhance workflows, outreach efficiency, and patient satisfaction.

⛳️ Requirements

• High school diploma or GED (an associate degree is preferred).

• 1–3 years of experience in healthcare customer service, patient engagement, scheduling, or call center settings.

• Excellent verbal communication skills and a comfort level with phone outreach.

• Capability to explain healthcare services in a clear and compassionate manner.

• Familiarity with CRM, scheduling, or documentation tools.

• Strong organizational skills, attention to detail, and ability to juggle multiple tasks.

• Bilingual (Spanish/English) is a plus.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Flexible work arrangements.