Patient Engagement Specialist

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Perform outbound calls to eligible members and patients who have been referred.

• Handle incoming calls and address patient inquiries regarding RightMove services.

• Inform patients about available care options and outline the next steps.

• Confirm eligibility and arrange initial evaluations.

• Diligently document all patient interactions in CRM systems.

• Escalate or direct complex issues to the relevant internal teams.

• Identify and recommend improvements for workflows, outreach efficiency, and patient experience.

• Assist referred patients with onboarding and scheduling processes.

• Provide real-time support to patients through inbound calls.

• Ensure accurate and compliant documentation is maintained.

• Adhere to HIPAA regulations and all relevant compliance standards.

⛳️ Requirements

• High school diploma or GED is required (associate degree is preferred).

• 1–3 years of experience in healthcare customer service, patient engagement, scheduling, or call center settings.

• Excellent verbal communication skills and comfort with phone-based outreach.

• Ability to clearly and compassionately explain healthcare services.

• Familiarity with CRM, scheduling, or documentation tools is essential.

• Strong organizational skills, attention to detail, and capability to multitask.

• Bilingual skills (Spanish/English) are a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career growth.

• Supportive work environment that values collaboration and teamwork.