Patient Engagement Coordinator – Contract

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct outbound calls, texts, and other virtual outreach to arrange Annual Visits and follow-up appointments for current patients.

• Maintain a daily outbound call goal of over 135 calls, utilizing structured call queues in our internal CRM tools throughout the day.

• Utilize SMS and message-based outreach to confirm appointments and follow up on scheduling with patients.

• Simultaneously navigate and maintain records in internal CRM systems and spreadsheets during and after calls.

• Inform patients about the significance of ongoing care and the advantages of completing their annual visits and necessary follow-up appointments with clinicians.

• Manage patient calls with warmth and professionalism, addressing inquiries and directing them appropriately.

• Work closely with clinical care teams to ensure alignment on visit readiness and follow-up procedures.

• Provide an empathetic, respectful, and supportive patient experience on every call.

• Track scheduling metrics and assist in achieving engagement goals, ensuring both call volume targets and service quality are maintained.

• Serve as a liaison between patients and the care team to address basic inquiries and concerns about services.

⛳️ Requirements

• High School Diploma/GED or higher.

• Minimum of 2 years of relevant experience in a high-volume outbound call environment, ideally in healthcare customer service or healthcare sales/direct marketing.

• Exceptional patient communication skills, with the ability to quickly establish trust and rapport with seniors and other patients.

• Strong computer skills, along with a basic understanding of G-Suite (e.g., Google Docs/Sheets).

• Ability to manage multiple tasks simultaneously, such as taking notes while conversing and working across two systems at the same time.

• Experience with Electronic Medical Record (EMR) systems (Preferred).

• Familiarity with Medicaid and/or Medicare programs and senior services (Preferred).

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Professional development opportunities.