Patient Coordinator – Executive Assistant, Psychology Practice

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee the client assessment process from initial intake to final completion.

• Distribute, monitor, and follow up on patient assessment forms and questionnaires.

• Prepare necessary documentation and templates ahead of appointments.

• Upload and systematically organize completed reports and patient records.

• Coordinate scheduling and facilitate communication with patients and referral partners.

• Ensure all essential materials are ready prior to appointments.

• Manage email inboxes and related correspondence.

• Organize appointments, meetings, and calendar management.

• Assist with invoicing and billing processes.

• Support the organization of workflows and task tracking.

• Perform general administrative duties and executive assistant tasks.

• Coordinate occasional travel and personal administrative responsibilities.

• Stay informed about healthcare privacy and compliance regulations.

• Ensure that documentation and workflows adhere to established procedures.

• Identify potential challenges and proactively suggest solutions.

• Maintain precise and organized records.

⛳️ Requirements

• Prior experience in healthcare administration, patient coordination, medical office settings, or executive assistance.

• Strong knowledge of healthcare confidentiality and compliance standards, with required HIPAA experience.

• Exceptional written and verbal communication skills in English.

• Comfortable managing patient and client phone communications.

• Excellent organizational and time-management skills.

• Ability to work independently and proactively oversee tasks.

• High level of attention to detail and thoroughness in task completion.

• Background in psychology, mental health, healthcare, counseling, or related fields is preferred.

• Experience supporting psychologists, therapists, physicians, or healthcare providers is preferred.

• Familiarity with EMR systems like Jane or similar platforms is preferred.

• Understanding of Canadian healthcare privacy regulations (PIPEDA) is preferred.

• Proficiency in French is an asset (preferred).

🏝️ Benefits

• 100% REMOTE

• $50 birthday bonus

• $200 testimonial bonus

• $500 entry monthly raffle

• NO TRACKER. NO PROBLEM