Executive Virtual Medical Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance details upon check-in.

• Analyze denied claims, determine the reasons for denial, and assist with the reprocessing of claims.

• Examine and manage Explanation of Benefits (EOB) documents.

• Assess outstanding insurance balances and address patient account issues.

• Facilitate claims-related processes, including those for Cigna and Veterans Affairs.

• Aid in coordinating vendor payments.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor trends related to missed and canceled appointments.

• Generate reports on outstanding balances, missed and canceled appointments, EOB backlog, denied claims, and various operational metrics.

• Ensure effective communication between providers, care teams, and administrative personnel.

• Actively identify gaps in workflow, billing issues, documentation delays, scheduling challenges, and patient account concerns.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Proven experience supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims processing, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 coding.

• Excellent English communication skills, both written and oral.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• High attention to detail and commitment to follow-through.

• Capability to work independently with minimal supervision.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and training.

• Flexible work schedule and remote work options.