Patient Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as a bridge between contracts, patients, their families, Home Health Aides (HHAs), and the care team.

• Ensure seamless communication and pinpoint areas of concern during interactions.

• Assist in delivering exceptional patient care.

• Organize work assignments based on Home Care Worker training.

• Accurately document all communications in HHA Exchange.

• Effectively engage with patients, family members, clinicians, and various departments.

• Provide relevant information to healthcare professionals.

• Consult with family members to guarantee that ongoing care requirements are fulfilled.

• Offer guidance regarding discharges and modifications in services.

• Complete necessary reports accurately and in a timely manner.

• Oversee requests for overtime and travel time.

• Use tools to locate aides and provide them with directions.

• Manage mutual and linked cases while promptly responding to emails and voicemails.

• Quickly adapt to changes within the agency or industry.

⛳️ Requirements

• Outstanding customer service and active listening abilities.

• Capability to multitask efficiently.

• Strong written and verbal communication skills.

• Effective time management skills and ability to prioritize tasks.

• A positive, team-oriented mindset.

• High tolerance for stress and the ability to function under pressure.

• Flexibility and adaptability in a dynamic environment.

• Any additional duties assigned to fulfill the agency’s needs.

🏝️ Benefits

• Comprehensive health benefits.

• Competitive salary package.

• Opportunities for professional development and training.

• Supportive work environment.