Patient Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the inbound referral process by initiating outreach for unscheduled referrals and meticulously tracking outcomes.

• Perform a high volume of outbound calls in a dynamic, fast-paced setting.

• Reach out to referred patients via phone, text, and email to clarify next steps and assist with scheduling.

• Utilize motivational interviewing techniques to address patient concerns and encourage them to schedule psychiatric evaluations.

• Coordinate scheduling using internal tools and align patients with psychiatrists based on their needs, location, and insurance coverage.

• Distribute self-scheduling links, follow up, and resolve issues related to insurance and availability.

• Handle outbound referrals for Talkiatry patients who require services beyond its care scope.

• Communicate outbound referral processes, expectations, and subsequent steps to patients.

• Collaborate with partner organizations, submit necessary documentation, and monitor patient intake status.

• Keep referring providers informed about referral status and any obstacles encountered.

• Follow up with patients and partners to ensure the referral process is completed.

• Accurately document referral activities in internal systems and maintain a comprehensive audit trail.

• Work one of the required shifts: 8:00am–4:30pm EST or 10:30am–7:00pm EST.

⛳️ Requirements

• 1–3 years of experience in healthcare coordination, patient intake, call center operations, or referrals.

• Experience in coordinating care or referrals across various organizations or provider networks is preferred.

• Excellent verbal and written communication skills.

• Strong preference for candidates with sales or customer retention experience.

• Exceptional phone presence, empathy, and a persuasive communication style.

• Proficient in using CRMs, EHRs (eClinicalWorks), and ticketing systems (Zendesk/ServiceNow).

• Ability to multitask and operate efficiently in high-volume environments.

• Must be organized, responsive, detail-oriented, and possess strong follow-through skills.

• Must be authorized to work in the U.S.; Talkiatry participates in E-Verify.

🏝️ Benefits

• Medical, dental, and vision insurance effective from day one of employment.

• 401(k) plan with employer match.

• Generous paid time off (PTO) along with paid holidays.

• Paid parental leave.

• Opportunities for learning and professional development.

• Focus on team well-being.

• A collaborative work environment.

• A diverse, inclusive, and equitable workplace.