Patient Care Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Offer daily support for the coordination of patient care by handling referrals, interacting with patients, providers, pharmacies, and healthcare facilities, and ensuring that treatment plans are completed accurately and efficiently.

• Act as the main point of contact for patients with inquiries about referrals, medications, imaging, lab work, authorizations, and other care-related needs.

• Collaborate with healthcare providers and facilities to guarantee effective coordination of all aspects of patient care.

• Oversee referrals, tests, procedures, and the timely provision of care services.

• Coordinate and relay medication and authorization details with pharmacies and insurance companies.

• Communicate with patients and healthcare facilities about the status of labs, imaging, and medical services.

• Fulfill scheduling requests and appropriately schedule patients in accordance with treatment plans.

• Employ critical thinking skills to identify problems, assess options, and execute solutions.

• Keep accurate patient records, demographic details, and documentation of all patient interactions.

• Track patient progress and satisfaction to pinpoint areas for enhancement.

• Treat patients with empathy, professionalism, and compassion in all forms of written and verbal communication.

• Uphold HIPAA compliance and confidentiality consistently.

⛳️ Requirements

• High school diploma or GED is necessary.

• A bachelor’s degree is preferred.

• A minimum of 2 years of customer service or healthcare experience is preferred.

• At least 1 year of experience with EHR systems (athenaOne preferred).

• A strong grasp of medical terminology and insurance processes is required.

• Experience in remote work is preferred, particularly in high-volume inbound and outbound call settings.

• Excellent verbal and written communication skills are essential.

• Proficiency in Google Suite, Microsoft Office, and other computer systems is required.

• A strong customer service mindset characterized by compassion and professionalism is essential.

• Ability to ensure confidentiality and adhere to HIPAA regulations.

🏝️ Benefits

• Comprehensive Health Coverage: Access medical, dental, and vision plans starting after 60 days of full-time employment.

• Life & Disability Insurance: Enjoy basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans available.

• 401(k) Plan: Become eligible to participate in the company’s 401(k) plan after 6 months of continuous service.

• Paid Time Off (PTO): Begin accruing PTO from your very first day of employment.

• Flexible Benefits: Tailor your benefits package to meet your personal and family needs.