Patient Care Coordinator

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Act as the primary point of contact for patients, caregivers, and healthcare providers by addressing inquiries, resolving issues, and offering educational support.

• Assist new patients during the onboarding process with compassion, professionalism, and meticulous attention to detail.

• Manage a significant volume of phone calls, employing active listening and de-escalation techniques to handle challenging scenarios.

• Effectively multitask and prioritize tasks—navigating various computer systems while accurately capturing all essential patient information.

• Work autonomously from home, consistently adhering to shift, break, and lunch schedules.

• Collaborate with internal teams to facilitate referrals and admissions.

⛳️ Requirements

• Minimum of 2 years’ experience in healthcare or customer service, with a focus on insurance benefits.

• Excellent verbal and written communication skills, along with strong empathy and active listening abilities—particularly over the phone.

• Proficiency with computers and Microsoft Office; capable of multitasking and navigating multiple screens.

• Dependable, organized, and able to work independently from home as per the schedule.

• High school diploma or GED is required.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.