Patient Billing Specialist

📋 Description

• Review case histories to confirm that all steps to secure reimbursement from the insurance company have been completed, and ensure it is appropriate to proceed with the patient billing process.

• Inform the client via email notifications or worklists that one of their patients is entering the billing phase.

• Address inquiries from the client regarding a patient’s case history.

• Contact patients to obtain updated insurance information.

• Reach out to patients to provide information about financial assistance and available payment plans.

• Review and approve statement balances.

• Dispatch letters and billing statements to patients.

• Distribute financial assistance applications to patients and manage the processing of returned documents.

• Adhere to all Patient Billing process, system, and documentation Standard Operating Procedures (SOPs).

• Meet the patient billing process time standards by completing assigned tasks promptly and reporting to management when additional assistance is required.

• Contribute in team meetings by discussing the details of cases handled.

• Serve as backup for answering incoming phone calls as necessary.

• Perform other duties as assigned.

⛳️ Requirements

• High School diploma or GED.

• A minimum of four years of relevant work experience.

• Familiarity with health insurance terminology and the reimbursement process.

• Exceptional customer service skills.

• Strong attention to detail.

• Ability to maintain confidentiality.

• Previous experience interacting with patients and insurance providers.

• Excellent written and verbal communication abilities.

• Capability to multitask, prioritize effectively, and work independently.

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement savings plan with company match.

• Paid time off and holiday pay.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.