Billing Manager

📋 Description

• Take ownership of the complete billing process for both subscription and usage-based revenue.

• Ensure invoices are generated accurately and on time.

• Oversee the billing queue, including prioritization and execution.

• Analyze and resolve intricate billing situations (such as proration, expansions, and terminations).

• Make immediate decisions to keep the billing process progressing smoothly.

• Minimize reliance on manual reviews by standardizing workflows.

• Lead the Accounts Receivable team responsible for billing and collections.

• Confirm that tasks are completed accurately and punctually.

• Offer guidance, prioritize tasks, and ensure accountability.

• Collaborate with systems teams to enhance automation and workflows.

• Provide insights on process inefficiencies and gaps.

• Facilitate the adoption of new tools and procedures.

• Identify chances to streamline billing workflows.

• Reduce manual workload through improved process design.

• Enhance invoice quality to decrease customer inquiries.

• Monitor and report on essential billing metrics, such as efficiency, cycle time, and accuracy.

⛳️ Requirements

• A minimum of 6 years of experience in billing, accounts receivable, or revenue operations.

• Strong comprehension of subscription and/or usage-based billing systems.

• Proven experience managing high-volume billing operations.

• Experience in team management or serving as a team leader, including task prioritization, guidance, and accountability.

• Ability to maintain a balance between accuracy and speed in execution.

• Experience in cross-functional collaboration with Sales and Customer teams.

• Excellent organizational and decision-making capabilities.

• Capacity to work independently in a fast-paced environment.

• This position is remote and based in the U.S. Please note that we do not currently hire candidates residing in the following states: Alaska, California, Hawaii, Louisiana, Mississippi, Montana, New Hampshire, North Dakota, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia, and Wyoming.

• AlertMedia does not provide employment visa sponsorship. Candidates must possess existing authorization to work in the U.S. without the need for sponsorship now or in the future.

🏝️ Benefits

• Competitive base salary along with a company-wide bonus program.

• Generous and flexible time off policies and parental leave.

• Comprehensive health benefits including Medical, Dental, Vision, and Life Insurance, all fully covered for employees!

• 401K plan with a generous company match.

• Exciting rewards and incentives – we take pride in celebrating each other!

• Commitment to community service with opportunities for volunteer work.

• Recognized as a Best Places to Work for 10 consecutive years along with numerous other accolades.

• Access to a new downtown office featuring 360-degree views of Austin, a state-of-the-art gym, and nearby running trails.

• Continuous career development opportunities provided by our Learning & Development team.

• Engage in meaningful work while advancing your career in a dynamic, global company with an award-winning culture.