Patient Advocate, Part Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a point of contact for members following their intake appointment, as requested or accepted via the platform.

• Guide members on how to access healthcare services, including locating providers, utilizing insurance information, and scheduling appointments.

• Assist members with navigation challenges, such as online portals, referrals, appointment logistics, application forms, referral workflows, or communications with healthcare providers.

• Leverage information provided through the platform, including details related to Social Determinants of Health, to identify practical support needs and available resources.

• Collaborate, when appropriate, with clinical professionals involved in a member's care while offering only non-clinical navigation support.

• Record member interactions and support activities through the platform in line with applicable platform requirements.

• Deliver member support in a warm, empathetic, and culturally responsive manner.

• Utilize independent judgment to determine the best way to provide services, aligning with member needs, applicable laws, and platform standards.

⛳️ Requirements

• A minimum of 3 years of experience in providing member-facing support within healthcare, social services, benefits navigation, care coordination, member advocacy, or a related field.

• Strong understanding of the U.S. healthcare system, including Medicare and common navigation challenges faced by Medicare patients.

• Ability to work independently and apply sound judgment when addressing member needs.

• Capability to manage member support activities autonomously, including prioritizing tasks, following up on member requests, and maintaining proper documentation.

• Proficiency in using technology platforms, which may include EHRs, CRMs, member messaging systems, scheduling applications, or other digital health tools.

• Experience in supporting older adults, individuals with complex healthcare needs, or other groups that may encounter barriers to accessing care.

• Relevant professional credentials, such as RN, CMA, BCPA, or similar certification, are preferred but not mandatory.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.