Patient Advocate – Hereditary Cancer

This is a fully remote position, open to applicants in Utah.

📋 Description

• The Patient Advocate is responsible for addressing a range of intricate inbound and outbound inquiries to assist and empathize with our customers.

• This role involves coordinating testing services for patients by thoroughly reviewing test request forms and accompanying documentation submitted with patient specimens to ensure accurate and timely testing.

• Collaborating with healthcare providers to complete necessary documentation and sample submissions is essential.

• Confirming insurance eligibility and benefit levels is a key responsibility.

• Communicating with patients to clarify insurance coverage benefits and provide information regarding tests, including the processes and expected turnaround times.

• Independently managing assigned tasks to meet production and quality metrics is required.

• Identifying issues and trends while working with your team and leadership to establish best practices that ensure exceptional service and experience for all customers.

⛳️ Requirements

• A High School diploma or equivalent is required, along with at least 1 year of relevant experience, or an associate or bachelor’s degree.

• Fluency in Spanish is preferred and encouraged.

• Exceptional interpersonal and communication skills are essential.

• Preference will be given to applicants with a higher net typing speed.

• Strong listening, transcribing, and self-review abilities are necessary.

• Proficiency in PC usage, including familiarity with Excel, Word, the Internet, and e-mail.

• Capability to manage multiple tasks concurrently, often in high-pressure situations.

• Excellent organizational skills, task management, and professional judgment are required.

• A passion for problem-solving and identifying patterns is important.

• A dedicated individual who enjoys teamwork and supporting others is desired.

🏝️ Benefits

• EEO: We acknowledge that our workforce is our greatest asset, and the diverse talents they contribute to our global team are directly correlated to our success. We are an equal opportunity employer and highly value diversity and inclusion within our organization. In all hiring and employment decisions, we strictly prohibit discrimination and harassment based on any protected characteristic, which includes, but is not limited to, race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other basis protected by applicable law. In accordance with applicable law, we provide reasonable accommodations for the religious practices and beliefs of applicants and employees, as well as for any mental health or physical disability needs. If you require assistance with your application due to a disability, you may request accommodations by contacting recruiting@myriad.com. Myriad Genetics will never request payment, solicit personal financial information, or conduct interviews through informal channels (e.g., personal email, text messages). All opportunity-related communications from Myriad Genetics will come exclusively from our employees, whose email addresses end with "@myriad.com."