Claims Call Center Representative

This is a fully remote position, open to applicants in Arizona, +20 more states.

📋 Description

• Accurately and promptly process clients’ first notice of loss claim reports received via Zurich’s phone and non-phone reporting channels.

• Address complex claims inquiries and issues, determining when to escalate intricate queries to others to ensure effective service and clear guidance for both colleagues and customers.

• Collaborate with both internal and external clients to share information, clarify details, and efficiently resolve queries and/or issues.

• Offer feedback and suggestions to the team to enhance the quality of customer service.

• Adhere to established procedures to comply with the company’s risk management and compliance policies.

⛳️ Requirements

• High School Diploma or Equivalent.

• Minimum of 6 months of Customer Service experience.

• Experience in data entry.

• A designated workspace that is free from noise and other distractions.

• A stable, high-speed internet connection with at least 5 Mbps upload and 10 Mbps download.

• Preferred: 6 months of call center experience.

• Strong data entry skills with a typing speed of 32 WPM or more.

• Proven proficiency in Windows-based operating systems and Microsoft Office.

• Ability to quickly and accurately navigate multiple computer screens and browsers.

• Strong comprehension abilities and a professional demeanor.

• Excellent oral and written communication skills.

• A keen attention to detail and strong problem-solving abilities.

• Preferred: Knowledge of insurance.

🏝️ Benefits

• Annual Merit Increase & Bonus Opportunity.

• Potential for Overtime Pay.

• Generous Paid Time Off (PTO).

• 401K Match.

• Medical, Vision & Dental coverage.