Patient Account Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle all incoming phone calls.

• Investigate customer issues while gathering relevant customer information.

• Process payments from customers.

• Address all customer inquiries through fax, email, and calls.

• Provide excellent customer service to both internal clients and payors.

• Clearly communicate with customers regarding their medical and financial matters.

• Guide each customer inquiry to a resolution.

• Conduct research and analysis on account issues to resolve them in a timely and accurate manner.

⛳️ Requirements

• Required Education: High School Diploma or GED.

• Required Work Experience: Over 3 years in healthcare, billing, or service roles.

• Minimum of 3 years of Medical Billing experience.

• Certified Patient Account Representative (CPAR) certification.

• Associate’s degree in business administration or a related field.

• Experience with medical insurance billing and claims processing.

• Familiarity with Epic or eClinicalWorks systems.

• Bilingual proficiency in Spanish.

🏝️ Benefits

• Deliver exceptional service to customers, ensuring a positive and professional experience.

• Health insurance coverage.

• 401(k) matching program.

• Flexible working hours.

• Paid time off.