Patient Account Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• The Patient Account Representative is tasked with managing accounts to ensure timely resolutions.

• Responsible for following up on claim submissions, reviewing remittances for insurance collections, and creating and pursuing disputed balances from both governmental and non-governmental entities.

• Engage in account activities for uncollected balances by reaching out to third-party payers and/or patients via phone, email, or online platforms.

• Resolve issues effectively to create solutions that generate revenue and minimize re-work.

• Maintain accurate and detailed documentation in the patient accounting system regarding claim status and all actions taken on an account.

• Achieve departmental daily productivity targets while also adhering to quality standards set by leadership.

⛳️ Requirements

• High School diploma or equivalent; some college coursework in business administration or accounting is preferred.

• 1-4 years of experience in medical claims and/or hospital collections.

• Minimum typing speed of 45 words per minute.

🏝️ Benefits

• Medical, dental, vision, disability, and life insurance coverage.

• Paid time off (including vacation and sick leave) totaling a minimum of 12 days per year, accruing at approximately 1.84 hours for every 40 hours worked.

• 401k plan with an employer match of up to 6%.

• 10 paid holidays each year.

• Health savings accounts, as well as healthcare and dependent flexible spending accounts.

• Access to an Employee Assistance Program and an Employee Discount Program.

• Optional benefits such as pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare support, AD&D, and auto & home insurance.

• For employees in Colorado, Conifer provides paid leave in compliance with Colorado’s Healthy Families and Workplaces Act.