Patient Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for overseeing the patient account team in the processing of accounts and liaising with designated payors to guarantee appropriate reimbursement.

• Ensures adherence to state and federal regulations and laws.

• Maintains a comprehensive understanding of health insurance and government programs, as required.

• Aids in identifying issues and solutions by team members concerning delays in payment resolution.

• Reviews collection processes to identify opportunities for cash flow enhancement.

• Manages the aging of accounts receivable by analyzing trends and communicating with payors.

• Collaborates with A/R supervisors to pinpoint departmental training requirements for system education, industry updates, and modifications in collection processes and protocols.

• Works alongside A/R Supervisors and personnel to ensure employee productivity and quality meet established standards.

• Oversees desk assignments to optimize employee productivity and collection efforts across all client facilities.

⛳️ Requirements

• Bachelor’s degree in Healthcare Administration, Business, or a related field, or equivalent experience; MBA/CPA preferred.

• 5 to 10 years of experience in Healthcare Administration or Business Office.

• 2 to 3 years of supervisory experience.

• Advanced knowledge of healthcare accounts receivable.

• Strong understanding of Patient Financial Services operations, with a specific emphasis on Inpatient and Outpatient Managed Care and Commercial payors (e.g., Medicare regulations and compliance; HIPAA).

• Proficient in Microsoft Office (Word and Excel).

• Advanced writing abilities.

• Capable of delivering exceptional customer service.

• Skilled in planning and executing process improvements.

• Competent in training and coaching staff.

• Ability to manage multiple tasks simultaneously.

• Strong leadership and organizational capabilities.

• Proficient in fostering a robust team to achieve performance goals.

• Excellent written and verbal communication skills.

• Strong interpersonal abilities.

• Solid technical skills, including knowledge of PCs and the MS Office Suite.

• Verification of all required vaccinations and screenings prior to employment commencement, including COVID-19 vaccination, influenza vaccination, and/or any future mandated vaccines and screenings.

🏝️ Benefits

• Medical, dental, vision, disability, life, and business travel insurance.

• Management time off (vacation & sick leave) – a minimum of 12 days per year, accrued at a rate of approximately 1.84 hours for every 40 hours worked.

• 401k with up to a 6% employer match.

• 10 paid holidays annually.

• Health savings accounts, healthcare & dependent flexible spending accounts.

• Employee Assistance program and Employee discount program.

• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance.

• For employees in Colorado, Conifer provides paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.