Patient Access Specialist III – Practice Operations

This is a fully remote position, open to applicants in Alabama, +5 more states.

📋 Description

• Address a high volume of appointment requests through phone calls, emails, work queues, and various electronic communications.

• Arrange suitable medical examinations, procedures, and tests.

• Gather demographic information and register insurance when necessary.

• Act as an escalation point for Specialists I and II.

• Manage intricate scheduling requests.

• Serve as a departmental resource for inquiries related to workflow, policies, and processes.

• Mentor, train, and assist less experienced team members.

• Promote quality, accuracy, and operational excellence.

⛳️ Requirements

• A high school diploma or general education degree (GED) is preferred.

• A minimum of 3–5 years of experience in customer service, patient access, healthcare administration, or a related service-oriented field.

• Proficiency in managing complex patient scenarios, service recovery, and escalation resolution.

• Capability to function as a departmental resource for inquiries regarding workflow, policies, and processes.

• Outstanding customer service, communication, and problem-solving skills.

• Ability to coach, train, and assist less experienced staff members.

• Dedication to quality, accuracy, and operational excellence.

• Preferred experience in healthcare, including scheduling, patient registration, insurance, or revenue cycle functions.

• Preferred experience in participating in quality improvement initiatives, workflow development, or project work.

• Preferred experience as a subject matter expert or lead team member.

🏝️ Benefits

• Comprehensive rewards package that supports employees' health, life, career, and retirement.

• Employee benefits information can be found at https://www.umfpi.org/jobs/summary-employee-benefits.