Patient Access Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Exhibit expertise in navigating systems, managing intricate workflows, handling telephone calls, online inquiries, faxes, and other communication channels.

• Professionally respond to incoming calls and strive to assist patients in any way possible.

• Maintain a friendly and inviting demeanor in all interactions with patients.

• Provide timely assistance to patients across various services, including:

• Enrolling new patients into the EHR system.

• Scheduling, canceling, and rescheduling appointments for reproductive healthcare, including abortion services.

• Entering and updating insurance details.

• Communicating patient messages to providers.

• Supplying patients with pre-visit instructions as required.

• Transferring calls to the appropriate nursing advice staff when needed.

• Aid patients in identifying a suitable provider and appointment for their care.

• Utilize EHR systems efficiently to facilitate patient care.

• Assess patients for financial support using real-time eligibility (RTE), while addressing more complex queries as needed.

• Reach out to patients to inform them of any cancellations or rescheduling of visits.

• Prioritize the patient in every interaction, adhering to all HIPAA regulations and guidelines.

• Provide training, assistance, and mentoring to fellow colleagues.

• Collaborate with supervisors to meet established performance metric standards.

• Use the phone system to log activities.

• Engage in continuous training and quality assurance activities.

• Follow all established workflows, scripts, and departmental greetings.

• Achieve performance targets for patient experience, quality, productivity, and all related metrics.

• Participate in special projects and undertake additional duties as assigned.

• Show dedication to CHN and Planned Parenthood’s mission concerning health equity, with a focus on racial equity and a strong sense of accountability to the community.

• Commit to learning about and improving practices related to racial equity and understanding the effects of structural racism on healthcare systems.

• Cultivate trust while working across cultural differences.

⛳️ Requirements

• High school diploma or equivalent experience.

• Strong verbal communication skills and active listening abilities.

• Customer-oriented with the ability to adapt to various personality types.

• Proficient in multitasking, setting priorities, and managing time effectively.

• Willingness to work a flexible schedule, including evenings and weekends.

• Proficient in the English language.

• Demonstrated commitment to the mission, vision, and values of Planned Parenthood.

🏝️ Benefits

• Health Care Coverage (Medical, Dental, & Vision); eligibility begins for full-time, regular employees on the date of hire.

• Flexible Spending Accounts and Health Savings Account.

• Short-Term Disability and Basic Life & AD&D Insurance provided by CHN.

• Optional Long Term Disability and Additional Life & AD&D Insurance available at cost.

• Employee Assistance Program.

• Retirement Plan with a 3% employer match after one year of service.

• Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid holidays.