This is a fully remote position, open to applicants in United States.

• Develop, configure, and maintain Epic Patient Access applications, including Epic Cadence and Epic Prelude.

• Optimize and support referral workflows, ensuring precise routing, processing, and follow-up.

• Enhance and maintain scheduling configurations, including visit types, decision trees, and scheduling guidelines.

• Assist and troubleshoot patient engagement workflows within Epic MyChart.

• Address Help Desk tickets associated with Cadence, Prelude, MyChart, and referral workflows in line with SLAs.

• Support Real-Time Eligibility (RTE) processes and ensure accurate verification of insurance.

• Collaborate with Patient Access, Revenue Cycle, and clinical operations teams to enhance workflows and user experiences.

• Engage in system testing, validation, and implementation of system enhancements and upgrades.

• Evaluate access-related issues and suggest improvements for systems or workflows.

• Candidates must hold certifications in the following Epic applications: Epic Cadence Certification.

• Epic Prelude Certification.

• Epic Welcome Certification.

• Epic MyChart Certification.

• Epic Referrals Certification.

• Substantial hands-on experience in Epic Patient Access environments.

• Extensive knowledge of: Decision Trees, Visit Types configuration, and maintenance.

• Real-Time Eligibility (RTE) workflows.

• Referral workflows and scheduling optimization.

• Help Desk ticket resolution and end-user support.

• Experience in healthcare IT, preferably with a focus on Epic access applications.

• Strong analytical, troubleshooting, and communication abilities.

• Capability to work independently in a remote, fast-paced support setting.

• Competitive salary and benefits package.

• Opportunity to work in a collaborative and innovative environment.

• Professional development opportunities to advance your career.

• Flexible work arrangements to enhance work-life balance.

Patient Access Analyst

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