Partnerships Lead

This is a fully remote position, open to applicants in Cyprus.

📋 Description

• Lead and coordinate the efforts of two operational teams within the partnerships function, ensuring clear ownership, accountability, quality of execution, and ongoing process enhancements.

• Facilitate the onboarding of PSP companies onto processing channels introduced by the business development team - from initial contact to live transaction processing.

• Establish, maintain, and expand integrations with both new and existing partners, ensuring seamless technical and commercial setup procedures.

• Manage a portfolio of merchant accounts across various partner channels - monitor performance, identify risks, and drive solutions.

• Maintain and continually enhance the partner risk register, proactively managing compliance, IPS, acquirer, and operational risks.

• Oversee the infrastructure of merchant accounts, including volume limits, transaction activity, statuses, and operational history.

• Review, negotiate, and optimize commercial terms such as processing rates, settlements, rolling reserves, and deposits.

• Handle incoming partner-related requests concerning compliance, IPS, operations, and acquirer matters - ensuring timely coordination and resolution.

• Address settlement delays, operational escalations, and debt-related issues directly with partners.

• Recognize opportunities to expand partner capacity, enhance operational efficiency, and optimize existing payment solutions.

• Collaborate closely with Business Development, Routing, Compliance, Finance, and Operations teams to promote sustainable partner growth and operational stability.

• Contribute to the formulation and standardization of internal partnership processes, reporting, and operational controls.

⛳️ Requirements

• Prior leadership experience in partnerships, account management, operations, or payment infrastructure teams.

• Demonstrated ability to lead and coordinate multiple teams in a dynamic fintech, acquiring, or payment infrastructure setting.

• Minimum of 4+ years of experience in account management, partner success, onboarding, or partnership operations within a PSP, acquirer, payment gateway, or payment infrastructure firm.

• Strong understanding of payment processing, including approval rates, acquiring flows, settlements, risk management, and compliance frameworks.

• Hands-on experience in managing merchant accounts and PSP relationships, with a comprehensive understanding of how the payments ecosystem functions.

• Strong operational mindset with the capability to manage multiple priorities, resolve escalations, and enhance complex workflows.

• Comfortable utilizing operational dashboards and data; confident Excel skills are essential, and experience with BI or operational analytics tools is advantageous.

• Ownership-driven approach - capable of proactively identifying issues, making decisions, and independently driving solutions.

• Excellent communication and stakeholder management abilities, with the capacity to work effectively across technical, operational, commercial, and external partner teams.

• Fluent in Russian, with strong English communication skills.

🏝️ Benefits

• Meaningful Impact: an opportunity to make a significant impact by directly contributing to the growth of a leading fintech company in the payments sector!

• Career Development: we are youthful, highly ambitious, and committed to growth. If you are driven and eager to progress quickly, we will provide the space, support, and genuine ownership to advance with us.

• A Passionate Team: collaborate alongside talented, motivated individuals who truly care about their work.

• Competitive Compensation: aligned with your skills, expertise, and contributions, featuring transparent annual performance evaluations.

• Remote Work: complete flexibility to work remotely from wherever you are most productive.

• Paid Time Off: 20 days of annual vacation, bank holidays, and sick leave.

• Private Health Insurance: an annual budget of €1,000 for your personal premium medical coverage.

• Learning & Development to Enhance Your Efficiency: access to conferences, courses, and opportunities for professional growth, along with a budget for AI tools.

• Coworking Support: a dedicated budget for a productive workspace beyond your home.

• Well-Being Allowance: funds to spend on hobbies and anything that helps you stay energized and at your best.

• Unique FYST Perks: including an “Adopt a Pet” day and a day off for your birthday.