Partnerships Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete lifecycle from onboarding to renewal and expansion for top-tier partner accounts.

• Develop and implement long-term strategic partner plans that align with the business objectives of partners.

• Act as a trusted advisor to executives and senior stakeholders within partner organizations.

• Oversee cross-functional resolution of complex or escalated partner issues and risks.

• Foster expansion and upsell opportunities in collaboration with partners.

• Proactively identify potential partner health risks and signals for expansion.

• Manage high-value, complex partner relationships while promoting long-term growth, retention, and expansion.

⛳️ Requirements

• Minimum of 3 years in partnership management, account management, or business development (3+ years in SaaS is preferred).

• Proven success in managing a substantial ARR portfolio with partners or enterprise accounts.

• Demonstrated results in renewal, expansion, and partner relationship management.

• Experience in mentoring or leading team members.

• Strong executive communication skills and presence.

• Expertise in strategic account planning.

• Proficient in negotiation.

• Ability to lead cross-functional teams.

• Experience in coaching and mentorship.

• Skilled in risk mitigation at scale.

• Strong partner business acumen.

🏝️ Benefits

• Employer-paid healthcare coverage, effective the 1st day of the following month after your hire date.

• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider.

• Paid time off.

• Sick time.

• FSA and HSA options.

• Parental leave.

• 401(k) with employer matching.

• Life insurance.

• Vision and dental insurance.

• Veterinary insurance.

• A collaborative and engaging workplace that offers opportunities to connect, celebrate, and build meaningful relationships with colleagues.

• Support for personal and professional growth.