This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with customers and provide support

• Ensure a premium customer experience

• Establish trusted relationships with operational, clinical, and executive stakeholders

• Take part in partner escalations

• Gain a comprehensive understanding of each partner's business goals

• Promote utilization, adoption, and sustained engagement within assigned partner accounts

• Conduct demonstrations, training, and onboarding sessions for the portal

• Present new product features and service capabilities

• Discover opportunities for account growth

• Act as the project manager for partner initiatives

• Track partner performance against SLAs, KPIs, and operational metrics

⛳️ Requirements

• Proven experience in customer engagement and support

• Highly organized, responsive, and proactive

• Ability to manage multiple priorities effectively

• Strong emphasis on partner satisfaction and execution

🏝️ Benefits

• Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.