Partnership Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Take ownership of and expand a portfolio comprising outsourcing advisors, consultants, and broker relationships.

• Act as the main point of contact for external partners.

• Identify, recruit, and onboard new referral partners.

• Develop a pipeline of advisory firms that align with targeted verticals and deal sizes.

• Oversee the entire referral lifecycle from intake and qualification to handoff to sales.

• Monitor deal status and ensure communication with referring partners is maintained.

• Advocate internally for deals sourced by partners.

• Collaborate with sales, solutions, and marketing teams to ensure prompt responses and a positive prospect experience.

• Educate partners about service offerings, technology stacks, and unique selling points.

• Create and implement partner engagement initiatives, including check-ins, business reviews, newsletters, and co-marketing activities.

• Represent the company at industry events, advisor conferences, and networking gatherings.

• Track partner performance and referral pipeline within the CRM system.

• Report on the partner-sourced pipeline, conversion rates, and generated revenue.

• Work alongside marketing to develop partner enablement materials, such as one-pagers, case studies, and battlecards.

• Provide leadership with insights regarding market feedback on partner requirements, competitive positioning, and emerging trends.

⛳️ Requirements

• 3 to 5 years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization.

• Demonstrated success in building and managing a referral or channel pipeline that has resulted in closed revenue.

• Strong skills in relationship management.

• Exceptional written and verbal communication abilities.

• Capability to credibly represent a tech-forward BPO narrative to sophisticated advisors.

• Experience with CRM tools such as HubSpot or Salesforce.

• Self-motivated and organized, able to manage a multi-partner portfolio with minimal supervision.

• Willingness to travel for industry events and in-person partner meetings, with an estimated travel range of 15% to 25%.

• Availability to work during US Business Hours.

• Preferred familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers.

• Preferred prior experience at a BPO, BPS, or CX outsourcing company, or on the advisory or consulting side of that ecosystem.

• Preferred experience in building partner enablement programs or co-marketing campaigns from the ground up.

🏝️ Benefits

• Remote work arrangement.

• Equipment provided by the company.

• Equal Employment Opportunity employer.