Partnership Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Manage and expand a portfolio of outsourcing advisors, consultants, and broker partnerships.

• Act as the main point of contact for partner relationships.

• Identify, attract, and onboard new referral partners.

• Develop a pipeline of advisory firms that align with target verticals and deal sizes.

• Oversee the complete referral lifecycle from intake and qualification to sales handoff.

• Monitor deal status and provide feedback to referring partners.

• Advocate within the organization for deals sourced through partners.

• Collaborate with sales, solutions, and marketing teams to ensure quick turnaround and an excellent prospect experience.

• Educate partners about service offerings, technology stack, and unique selling points.

• Create and implement partner engagement strategies, including regular check-ins, business reviews, newsletters, and co-marketing initiatives.

• Represent the company at industry events, advisor conferences, and networking opportunities.

• Track partner performance and referral pipeline using the CRM system.

• Report on the partner-sourced pipeline, conversion rates, and revenue generated.

• Work with marketing to develop partner enablement materials, including one-pagers, case studies, and battlecards.

• Provide insights to leadership regarding market feedback on partner requirements, competitive positioning, and emerging trends in outsourcing advisory.

⛳️ Requirements

• 3 to 5 years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization.

• A proven history of building and managing a referral or channel pipeline that has resulted in closed revenue.

• Strong relationship management abilities and the capacity to act as the primary contact for an external network of influencers.

• Excellent written and verbal communication skills.

• Ability to credibly represent a tech-forward BPO narrative to sophisticated advisors.

• Familiarity with CRM tools such as HubSpot or Salesforce.

• Self-motivated and organized, capable of handling a multi-partner portfolio with minimal supervision.

• Willingness to travel for industry events and in-person partner meetings, estimated to be 15% to 25% of the time.

• Availability to work during US Business Hours.

• Existing knowledge of the outsourcing advisory landscape, including sourcing advisors, consultants, and brokers (preferred).

• Previous experience at a BPO, BPS, or customer experience outsourcing company, or within the advisory or consulting side of that ecosystem (preferred).

• Experience in developing partner enablement programs or co-marketing campaigns from inception (preferred).

🏝️ Benefits

• Flexible remote work arrangement.

• Company-provided equipment for your role.

• Opportunity to foster career advancement while shaping significant global partnerships.

• An employer committed to Equal Employment Opportunity.