Partnership Customer Success Manager

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Overseeing customer interactions at all levels: technical, business, and product to ensure their success.

• Developing and nurturing relationships with Key Clients (stakeholders).

• Recognizing opportunities and potential obstacles.

• Guaranteeing partner satisfaction through proactive communication and regular follow-ups.

• Introducing clients to new features and managing feature rollouts.

• Collecting and relaying client feedback internally.

• Serving as a bridge between partners and internal teams (Sales, Solution Architects, Partners, Product Management, Legal, and Marketing).

⛳️ Requirements

• Proficient in both English and Spanish.

• Previous experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager in the crypto, fintech, and payments sectors.

• A basic understanding of KYC is highly advantageous.

• Competency in Google Sheets / MS Excel.

• Strong analytical abilities and a proactive mindset.

🏝️ Benefits

• Remote-first, trust-driven culture.

• Work from the location that suits you best.

• No compulsory office days, no attendance monitoring.

• Genuine flexibility in working hours.

• Additional time off for your birthday and personal days.

• Seven sick days available without the need for documentation.

• Support for professional growth and learning opportunities.

• Team offsite events fully funded for in-person gatherings.

• A welcoming work environment that celebrates individuality.