Partner Technical Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Create technical enablement resources, certification initiatives, and playbooks that empower partners (resellers, MSPs, SIs) to effectively sell, implement, and support our products.

• Design, implement, and sustain partner-facing learning pathways, knowledge repositories, and resource centers that assist with onboarding, solution deployment, and ongoing technical expertise.

• Collaborate across functions with Product, Engineering, Sales, and Partner teams to establish how technical content is developed, validated, disseminated, and enhanced.

• Oversee partner enablement program planning, execution, and reporting, which includes monitoring partner readiness, certification progress, and the impact on partner-generated revenue.

• Lead and conduct technical onboarding sessions, workshops, and practical training (demos, PoCs, labs) to expedite partner ramp-up and solution adoption.

• Act as a technical subject matter expert, assisting partners in pre-sales (RFPs, demos, architectures) and initial implementations.

• Suggest and implement scalable methods for partner enablement (e.g., virtual labs, self-paced training, AI-assisted learning), iterating based on partner feedback and performance metrics.

• Foster alignment among internal and external stakeholders regarding program updates, technical modifications, and enablement strategies.

• Serve as a strategic advisor to Product, PMM, and Partner leadership, ensuring that technical enablement stays closely aligned with product roadmaps and partner go-to-market strategies.

• Evaluate adoption, retention, and effectiveness of partner enablement initiatives, continuously refining processes to enhance partner capabilities, satisfaction, and revenue contributions.

⛳️ Requirements

• Over 3 years of practical experience with relevant technologies (e.g., SaaS platforms, APIs, cloud infrastructure) and the capability to convert product features into partner-facing technical guidance.

• More than 3 years of experience in technical enablement, partner enablement, solutions engineering, or a related field within a SaaS or technology-oriented company.

• Experience in a quota-carrying position (sales and/or customer success), preferably as a top performer.

• Proficient in enablement tools, specifically LMS and CMS platforms, to create scalable, customized learning experiences.

• Motivated to establish foundations and develop a team of enablers who will scale programs in alignment with business requirements, while managing stakeholder priorities.

• Strong facilitation abilities: thoroughly prepares, communicates clearly, manages time effectively, asks insightful questions, and fosters a safe and engaging learning atmosphere.

• Proficient in modern SaaS technology stacks, with the ability to optimize workflows and highlight insights that enhance performance and revenue outcomes.

• Capable of defining benchmarks and standards for evaluating partner behaviors and performance.

• Proven ability to work independently with minimal supervision, manage priorities across various products, and excel in fast-paced, results-oriented environments.

• Willingness to collaborate in person periodically (~2 weeks per quarter), traveling to team hubs, partner locations, or enablement events as necessary.

🏝️ Benefits

• Comprehensive health coverage (including a wide array of medical, dental, vision, mental health, and fertility benefits)

• Options for disability and life insurance

• 401(k) and RRSP matching contributions

• Paid parental leave

• 20 days of paid time off annually, 12 paid holidays each year, two floating holidays per year, and flexible sick leave

• Generous stipends (including those for caregiving, pet care, wellness, home office needs, and more)

• Annual budget for professional development and growth opportunities