Partner Support Specialist

This is a fully remote position, open to applicants in Arizona, +25 more states.

📋 Description

• Cultivate a high-performing partner network by analyzing performance trends, turnaround times, and establishing clear goals for enhancement.

• Timely and accurately review and address internal escalation requests.

• Execute data entry and process requests for Phil’s regional partners.

• Reach out to partners to resolve issues that could affect a successful experience for clients, patients, or partners.

• Carry out investigative tasks necessary for supporting monthly financial reconciliations for partner pharmacies.

• Assess script-level issues to ensure adherence to proper processes and correct errors as required.

• Manage, resolve, and respond to order-related escalations and one-off requests.

• Identify errors, comprehend operational workflows, and take measures to unblock prescriptions.

• Collaborate with cross-functional team members to achieve company goals and performance targets, including finance, warehouse/logistics, engineering, and patient support.

⛳️ Requirements

• Previous pharmacy technician experience or direct involvement with prescription-related workflows.

• Over 2 years of experience in administrative support, operations, customer support, or a related area.

• Exceptional attention to detail coupled with proven organizational and time-management abilities.

• A self-motivated, proactive individual capable of managing daily and weekly operational tasks independently.

• Eagerness and capacity to learn operational workflows and quickly identify root causes.

• Experience in dealing with external clients or partners, with the capability to communicate clearly and professionally to resolve inquiries or issues.

• Strong written, verbal, and interpersonal communication skills.

• Ability to operate efficiently in a fast-paced, dynamic environment.

• Comfort with ambiguity and adaptability in a rapidly evolving startup setting.

• Proficiency in using G Suite applications, with the ability to collaborate remotely through shared documents, communication tools, and project coordination platforms.

🏝️ Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech.

• Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV.

• Competitive compensation (commensurate with experience).

• Comprehensive benefits (medical, dental, vision).

• 401(k) contribution opportunity.