Partner Support Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Offer payer relations assistance to MB2 Dental offices through a tailored, consultative methodology.

• Maximize dental plan revenue while acting as a liaison between MB2 offices and payers.

• Provide payer relations expertise to offices, Credentialing, and the Central Business Office (RCO).

• Perform annual reviews of the payer portfolio to enhance network participation.

• Execute yearly UCR fee assessments utilizing industry fee data.

• Act as an internal expert on payer relations and a source of information.

• Negotiate contracts and compensation with the designated regional payers.

• Seek member assignments and present new payer networks to the Operations team.

• Investigate and resolve payer-related challenges for offices and internal departments.

• Articulate value and support the implementation of EDI, EFT, ERA, and web portal efficiencies.

• Organize and conduct training sessions for offices on payer relations subjects, including leased/rental networks and participation in PPO, DHMO, and EPO plans.

• Facilitate patient grievance resolutions as required.

• Manage the resolution of significant payer claims disputes upon request.

• Carry out other related responsibilities as assigned.

⛳️ Requirements

• AA degree is preferred.

• Over 10 years of experience in a dental office is highly desirable.

• Strong understanding of dental coding is necessary.

• Experience in dental billing is required.

• Familiarity with PPO, DHMO, EPO, Medicare, and Medicaid models is essential.

• Proficiency in English: capable of reading, writing, and speaking fluently.

• Ability to analyze data and formulate action plans.

• Capacity to think strategically and convey recommendations to senior management and doctors.

• Competence in projecting revenue streams and drawing conclusions with suggestions.

• Skill in cultivating productive business relationships both within and outside of MB2 Dental.

• Ability to interact effectively with senior management across functions.

• Strong customer service mindset and consultative abilities.

• Self-motivated with the capability to work remotely with minimal oversight.

• Skill in organizing, prioritizing, and executing tasks promptly.

• Detail-oriented with excellent accuracy and follow-up capabilities.

• Proficient in PC usage.

• Familiarity with Microsoft Office, including Outlook, Word, and PowerPoint.

• Advanced expertise in Microsoft Excel, including the creation, manipulation, analysis, and interpretation of spreadsheets.

• Working knowledge of dental practice management systems such as Dentrix is a plus.

🏝️ Benefits

• Remote work position.

• Required overnight travel 1–2 times per year.

• Opportunities for professional growth.

• Collaborative team atmosphere.

• Exceptional sense of community.