Partner Support Consultant

This is a fully remote position, open to applicants in California, +17 more states.

📋 Description

• Collaborate with a team dedicated to resolving technical issues, managing billing inquiries, and educating partners about our products and services through multiple channels.

• Deliver exceptional support to Zillow’s Partners and real estate agents.

• Tackle issues while anticipating customer needs, upholding a high standard of integrity and customer service.

• Serve as subject matter experts on Zillow’s products, features, and functionalities, aiming to resolve inquiries during the first contact.

⛳️ Requirements

• Preferred 1-2 years of experience in a contact center and remote working environment.

• Minimum of 1-2 years in a customer-facing role, with a strong understanding that the customer is our primary focus.

• Proven history of meeting or surpassing performance targets and goals.

• Experience in managing a high volume of customer interactions (inbound and outbound calls, chat, and emails) efficiently.

• Strong organizational and time management skills, capable of multitasking during customer interactions.

• Comfortable working from home in a designated private area and meeting specific internet and space requirements.

• Clear and empathetic in both verbal and written communication.

• Flexible and responsive to ongoing changes in processes and structures.

• Supportive of team dynamics, consistently treating everyone with respect, compassion, and appreciation.

• A champion for our Partners and Zillow, capable of going beyond issue resolution to enhance and protect relationships.

🏝️ Benefits

• Competitive base salary.

• Eligibility for equity awards based on factors such as experience, performance, and location.