Partner Support Agent – Spanish Speaker

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver outstanding support to partners through email and internal support systems while maintaining a professional and solutions-driven mindset.

• Address and resolve partner inquiries promptly, ensuring adherence to established quality and customer satisfaction standards.

• Investigate and troubleshoot both technical and operational challenges, escalating issues as necessary.

• Collaborate with internal teams to address partner issues and ensure a smooth customer experience.

• Recognize recurring problems, trends, or opportunities for process enhancements and provide feedback to the Team Leader and broader organization.

• Keep accurate records and updates in CRM and support systems.

• Participate in ongoing improvement initiatives within Partner Support operations.

⛳️ Requirements

• 2–3 years of experience in a Customer Support, Partner Support, Customer Care, or a related position, preferably with a focus on the South America region.

• Proficient written and verbal communication skills in both Spanish and English.

• Solid understanding of APIs and technical troubleshooting processes.

• Strong analytical and problem-solving capabilities, with the ability to investigate issues autonomously.

• Exceptional attention to detail coupled with strong organizational skills.

• Proficient in using Microsoft Office Suite and CRM/contact center platforms.

• Empathetic and customer-centric, capable of effective communication with both technical and non-technical stakeholders.

• A team-oriented individual with a positive demeanor and a willingness to learn.

• Ability to prioritize tasks and manage time efficiently in a fast-paced setting.

🏝️ Benefits

• Work from home

• Flexible working arrangements