Partner Success Manager, German Speaking – Cloud & Infrastructure

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take charge of and nurture relationships with German-speaking partners throughout the DACH region and beyond in Europe.

• Cultivate a comprehensive understanding of each partner’s business model, customer demographics, service offerings, infrastructure environment, and commercial goals.

• Create and implement structured partner growth strategies aimed at retention, adoption, upselling, and cross-selling.

• Discover opportunities to enhance the utilization of Virtuozzo products, services, capacity, and platform functionalities.

• Oversee contract renewals and facilitate commercial discussions regarding contract scope, product utilization, and future expansion.

• Track partner health, satisfaction, engagement, usage, revenue performance, and risks of churn.

• Conduct regular business reviews and Quarterly Business Reviews (QBRs) with partner stakeholders.

• Ensure partners comprehend the value, roadmap, and commercial prospects associated with the Virtuozzo product suite.

• Assist in partner onboarding, product adoption, new service launches, and expansion into additional environments or regions.

• Coordinate complex partner requirements across Technical Account Management, Support, Engineering, Product, Marketing, and Sales.

• Ensure that escalations are managed with clear accountability, communication, and follow-up.

• Identify recurring commercial, operational, or product challenges and ensure the appropriate internal teams are engaged.

• Maintain precise forecasting, renewal information, opportunity tracking, and account plans in Salesforce.

• Provide regular reports on partner activities, risks, opportunities, revenues, renewals, and next steps.

• Incorporate structured partner feedback into Product, Marketing, and technical teams.

• Assist partners in enhancing their own cloud, hosting, infrastructure, or managed-service offerings.

• Represent Virtuozzo professionally in partner meetings, virtual events, and industry discussions.

⛳️ Requirements

• Proficient in both German and English, capable of leading commercial and strategic conversations in both languages.

• Over 3 years of experience in Partner Success, Customer Success, Account Management, Partner Management, or commercial relationship management.

• Background in working with B2B technology products or services.

• A proactive, commercially savvy approach to fostering partner success.

• Strong skills in relationship management and consultative selling.

• Proven experience in expanding existing accounts through upselling, cross-selling, adoption, or service growth.

• Experience in managing renewals, retention, and mitigating churn risk.

• Confidence in leading QBRs, account-planning discussions, and stakeholder meetings.

• Ability to grasp a partner’s commercial model and link product capabilities to tangible business results.

• Strong sense of ownership, organization, prioritization, and follow-through.

• Effective coordination across distributed technical and commercial teams.

• Comfortable utilizing CRM systems, forecasts, account plans, and structured reporting.

• Strong Advantages

• Experience with Cloud Service Providers, Managed Service Providers, hosting providers, telecom companies, or infrastructure software vendors.

• Familiarity with cloud infrastructure, virtualization, storage, Kubernetes, automation, or cloud management platforms.

• Experience with infrastructure-software licensing, subscriptions, usage-based pricing, or commercial models for service providers.

• Experience supporting partners that resell, operate, or build services on top of infrastructure technology.

• Experience working with DACH customers or partners.

• Knowledge of Salesforce and structured account-management processes.

• Experience collaborating with both commercial and technical stakeholders.

🏝️ Benefits

• Opportunity to work remotely from Europe.

• Flexible working hours.

• High level of ownership and visibility.

• Work within a distributed international team.

• Support for private medical insurance, subject to location.

• Additional perks vary based on country, location, residency, and seniority.