Partner Success Manager, German – Cloud & Infrastructure

This is a fully remote position, open to applicants in Romania, +4 more countries.

📋 Description

• Take charge of and cultivate relationships with German-speaking partners throughout the DACH region and across Europe.

• Develop a comprehensive understanding of each partner’s business model, customer demographics, service offerings, infrastructure setup, and commercial aims.

• Create and implement structured plans for partner growth that emphasize retention, adoption, upselling, and cross-selling.

• Spot opportunities to enhance the utilization of Virtuozzo's products, services, capacity, and platform features.

• Oversee contract renewals and facilitate commercial negotiations regarding contract scope, product utilization, and future expansion.

• Track partner health, satisfaction, engagement levels, usage, revenue performance, and churn risks.

• Conduct routine business evaluations and quarterly business reviews (QBRs) with partner stakeholders.

• Ensure that partners are aware of the value, roadmap, and commercial possibilities available within the Virtuozzo product portfolio.

• Assist in partner onboarding, product adoption, new service introductions, and expansion into new environments or locations.

• Coordinate complex partner requirements across Technical Account Management, Support, Engineering, Product, Marketing, and Sales teams.

• Guarantee that escalations are managed with clear accountability, communication, and follow-through.

• Identify ongoing commercial, operational, or product issues and engage the appropriate internal teams.

• Maintain precise forecasts, renewal details, opportunity tracking, and account plans in Salesforce.

• Prepare regular reports on partner activities, risks, opportunities, revenue, renewals, and next steps.

• Convey structured partner feedback to Product, Marketing, and technical teams.

• Assist partners in enhancing their own cloud, hosting, infrastructure, or managed service offerings.

• Professionally represent Virtuozzo in partner meetings, virtual events, and industry discussions.

⛳️ Requirements

• Proficiency in both German and English, with the capability to lead commercial and strategic discussions in each language.

• Over 3 years of experience in Partner Success, Customer Success, Account Management, Partner Management, or managing commercial relationships.

• Experience in dealing with B2B technology products or services.

• A proactive and commercially oriented mindset toward partner success.

• Excellent relationship management and consultative selling abilities.

• Proven track record of enhancing existing accounts through upselling, cross-selling, adoption, or service expansion.

• Experience in managing renewals, retention, and churn risks.

• Confidence in leading QBRs, account planning discussions, and stakeholder meetings.

• Ability to comprehend a partner’s commercial model and link product features to quantifiable business results.

• Strong sense of ownership, organization, prioritization, and follow-through.

• Capability to coordinate efficiently across dispersed technical and commercial teams.

• Comfortable using CRM systems, forecasts, account plans, and structured reports.

🏝️ Benefits

• Assistance with private medical insurance, depending on location.

• Additional benefits based on country, location, residency, and level of seniority.

• Flexible working hours.

• High degree of ownership and visibility.

• An internationally distributed team.