Partner Success Manager, B2B

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the main representative for campsite partners, addressing inquiries through email, phone, and various digital platforms.

• Develop and oversee new campsite listings in close collaboration with internal teams.

• Guarantee a seamless onboarding experience and facilitate partner activation procedures.

• Offer ongoing support to partners throughout the onboarding stage.

• Ensure the maintenance of high-quality campsite data and content in partnership with the Product Data team.

• Track and enhance booking availability to optimize conversion rates and partner satisfaction.

• Identify and address technical or operational challenges that impact bookability.

⛳️ Requirements

• Demonstrated success in B2B support, partner success, or a similar operational role.

• Experience within call-center frameworks or fast-paced, high-volume support settings.

• Knowledge of connectivity systems (such as PMS or channel managers) and CRM software (preferably Salesforce).

• Exceptional coordination abilities and effective communication skills across internal teams.

• A proactive, solution-focused approach with an emphasis on partner needs and success.

• High level of empathy and a strong dedication to service excellence.

• Full professional proficiency in German and English (e.g., German C1 and English B2) is essential.

• Proficiency in Dutch and/or French is a significant advantage.

🏝️ Benefits

• Flexible working hours, remote work options, the possibility to work from abroad, and hybrid work arrangements.

• 30 days of vacation.

• Access to a camper for short trips or vacations.

• Top-notch hardware of your choice and modern tools.

• Health promotion initiatives, such as subsidies for Urban Sports Club or ergonomic workstations; free fruit, vegetables, and muesli.

• Regular company gatherings and events.

• Various employee discounts, including a Travel Industry Card.

• A supportive work culture and environment within an international team.

• A balanced mix of agile start-up dynamics and established professional structures.

• Regular feedback alongside internal and external training opportunities, such as our PiNCAMP Academy.

• A steep learning curve with significant responsibilities from day one, flat hierarchies, prompt decision-making, and space for creative ideas and new initiatives.

• A modern office located in the heart of Berlin, featuring excellent public transport links and a rooftop terrace for fresh air and sunbathing.