Partner Success Manager

This is a fully remote position, open to applicants in Louisiana, +2 more states.

📋 Description

• Act as a strategic collaborator with district and school teams, ensuring program effectiveness and sustainable growth.

• Oversee the onboarding process for new clients, establishing clear expectations, timelines, and milestones.

• Manage a portfolio of accounts; create territory strategies to enhance account health, facilitate renewals, and explore expansion opportunities.

• Consolidate client feedback to offer valuable insights to internal teams and senior leadership.

• Drive renewal and upsell initiatives, pinpointing opportunities to enhance partnerships based on client objectives and results.

• Proactively identify accounts at risk and collaborate internally to reduce churn.

• Foster trusting, collaborative relationships within internal teams to align with partner requirements and deliver a seamless client experience.

⛳️ Requirements

• 3-5+ years of experience in Customer Success or Account Management.

• Preferred experience in K-12 education, with a focus on district and school leadership.

• Strong organizational and project management abilities; capacity to strategically prioritize tasks.

• Proven history of achieving positive customer success outcomes: retention, growth, churn reduction, client advocacy, and maximizing account lifetime value.

• Experience in navigating and addressing client challenges, both internally and externally.

• Willingness to travel up to 40% of the workweek.

• Commitment to TbT’s mission of bridging the opportunity gap and fostering inclusivity.

🏝️ Benefits

• Comprehensive healthcare coverage - 100% of specific health care plans covered for you and your family.

• Access to a 401k plan.

• Wellness benefits, including free and low-cost mental health resources and support services.

• Fully remote work environment.

• Company-issued laptop.

• Flexible, discretionary paid time off, pending manager approval.