Partner Success Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• The Partner Success Manager (PSM) is tasked with safeguarding and sustaining recurring revenue within the partner channel ecosystem.

• Ensure the overall health of partners, facilitate successful renewals, and promote long-term value realization.

• Oversee the orchestration and execution of renewals, which includes planning cycles prior to renewal.

• Develop and uphold precise renewal forecasts and visibility into potential risks.

• Foster structured renewal governance and accountability among stakeholders.

⛳️ Requirements

• Demonstrated experience in managing renewals, retention, and models for recurring revenue.

• Strong forecasting capabilities with the aptitude to navigate risk and uncertainty.

• Experience in engaging with partner channel ecosystems.

• Ability to establish trust and influence partner stakeholders across various levels.

• 5-10 years of experience in Customer Success, Partner Success, Account Management, or related positions.

🏝️ Benefits

• Smarsh seeks lifelong learners who are passionate about innovating with purpose, humility, and humor.

• Collaboration is fundamental to everything we do.

• We are a global organization that appreciates diversity.

• Join us and discover what the pinnacle of your career could look like.